“Marcus was very fast and efficient in helping my client secure a bed at a private hospital as well as a panel doctor for her medical symptoms and required checks. He helped to give sound advices and worked with both me and my client very professionally! He was very responsive even on a weekend and helped to facilitate the admission and claims and made sure everything went smoothly.
My client had a great experience and I would recommend Marcus and Select Medicare to everyone else!”
“Marcus from Select Medicare has been a great help in terms of assisting my clients for their medical needs! He is very quick and efficient and never once failed us; from arranging appointments for my clients with the relevant doctors, to making sure the communication between the doctors and the claim department were smooth. Highly recommended!”
“New Year’s Eve when client got into a motorbike accident overseas, resulting in a fracture in the right foot. Contacted Marcus and he responded immediately, helping to liaise with an orthopaedic doctor to handle the surgery the next day.
Marcus was also very professional and prompt in his replies with my client, giving the additional assurance to client. The whole experience was smooth and seamless for the client, ultimately elevating the client-adviser relationship.
Marcus is a valuable partner to work with and you can count on him and his team to enhance your services for your clients.”
“Marcus is very professional and is prompt in his reply despite that he has to serve many advisers’ enquiry. He is passionate in what he does and he ease the process for me by helping my client find the right panel doctor swiftly!
I can give trust to him and will definitely not hesitate to engage his service 😊”
“Pleasant experience with Marcus. He is prompt and very helpful! Because of his connections, he managed to help my clients book appointments with the specialists efficiently. I am grateful for his help and expertise!”
“Managed to skip past the long A/E queue and has a 1 bedded arranged within an hour after contacting Select Medicare!
Marcus is knowledgeable and helpful which makes him a must work with medical partner! Feel comfortable to have Marcus to handle my client!”
Marcus is the go-to person for any medical situation our clients deal with. I’ve had clients seeking treatment from Govt hospital and needing to do surgery at a private hospital right away which got settled by Marcus the instant I reached out to him. Also, another client who needed assistance with a breast day surgery he helped direct us to the correct doctor that fit the panel limitations based on the insurer as well. The list goes on…
Their response time to any situation has been almost instantaneous or immediate. And they provide detailed step-by-step instructions for both the agent and client. Many Clients also feedback that our medical partner has been extremely helpful and sincerely appreciated their quick response time and quality care.
“My client was sent to Changi General Hospital because of a motor accident, as he was waiting to get treated and checked, he was told that he had to do a minor surgery for his injuries. However, my client was told that as the beds and operating theaters are full, the hospital had no resources to treat him immediately.
As my client was in pain and wanted to seek treatment immediately, I enlisted the help of Marcus (Select Medicare) to arrange a private hospital and doctor to transfer him into. Immediately when i text Marcus, he started to ask about the situation (injury details, any test done, current doctors advice) and at the same time arrange a hospital for my client. Within an hour, my client was not only able to get a bed in Parkway East Hospital but also has his surgery arranged that night.
During the process of transferring to Parkway East, Marcus was very knowledgable and experienced in the procedure on what the client had to look out for and what to do to ensure that the client can smoothly transition from CGH to PEH.
Even advising my client accordingly to what plan he has and what procedure he needs to do before admission (Calling the pre-auth hotline and etc). Overall the service that Select Medicare provide really value added greatly to my services to my clients with the quick response, assurance and knowledge. This also helps a new adviser like me manage the situation for my clients better as well.”
“Marcus has helped me with 3 incidents in the past 6 months:
- My client had been suffering from sinus issues for years and wanted to get it fixed because it was affecting his quality of life.
- Another client experienced a seizure late last year and wanted to get himself checked to rule out any neurological issues.
- And my own case, I fainted all of a sudden, hit my head on the ground really hard and had to go to the A&E to rule out a concussion or any cardiovascular issues.
Marcus has always been very prompt in replying to my requests for help, he always gets back to me within 30 mins and the directions he gives on what to do next are always very clear. With all 3 incidents, the doctors he picked to serve my clients and myself have been exceptional. Consultation appointments are always set quickly and he even makes sure that the hospitals we go to have enough room for us to be admitted. He even asks for the policies that we have and by doing so, he knows who and where he can direct us to, to ensure we enjoy panel benefits.
Marcus’ services go as far as calculating the cash outlay we can expect and where possible, tries his hardest to get us a fully cashless experience. He even goes down to my client’s workplaces to pass them documents they need or even to the wards when they are admitted, just to visit and see how they’re doing.
Overall, I am very grateful to have gotten to know Marcus, he’s been a godsend to me – in helping me service my clients as well as helping me with my own case. I look forward to working with him for the long term and referring him to other agents!”
Marcus assisted his help with me on one incident where a young toddler suffered 3rd degree burn from steamboat soup.
The child was warded at a government hospital C ward as there was no space. It was hot and stuffy; adding onto the pain from the wounds. I can only imagine how hard it was for the child, she is not even 5 years old yet.
Immediately I contacted Marcus and in less than 6 hours, Marcus got the child a single standard room ward at Mount Alvernia Hospital and she was transferred there.
To share what Marcus did,
- Marcus Reply was very very prompt
- Clarified with child parents on their preferred hospital and prioritise on working with Insurer panel to help clients keep premium well managed following years
- Marcus also secured 2 doctors known for their specialty to provide treatment to the child, ensuring her recovery
- He was also able to assist in answering Clients queries with regards to their plan; his knowledge is top tier! Throughout the whole episode Marcus was professional and working the fastest he can, connecting us to the best people and on top of that, able to help with answering clients queries which ensured I was able to continue to go for my day appointments with confidence thanks to Marcus help.
Not only that, my client was also so impressed with the service that they referred me to one other person immediately.
Highly recommend Marcus’s services.