“My client urgently texted me one day after his 2 yo daughter fell off the sofa and hit her head on their marble floor.

They brought her to A&E and the Resident Medical Officer sent her for a head CT scan.

The immediate challenge of a financial adviser at this moment would be to arrange for a Panel Specialist so that our clients pay a smaller medical bill.

But the thing is, most financial advisers do not know Panel Specialists personally.

We do not have quick access to them in an emergency like this.

It was then I thought of Marcus Sim from Select Medicare SG. Marcus responded to my SOS within a min and a Panel Paediatrician was assigned within 5 mins.

Before the CT scan was completed, the Paediatrician was on standby to receive my client’s daughter.

Thankfully, the scan results were positive and my clients went home without needing to be admitted.

No effort was wasted though. Because of Marcus’ direct connections with Insurance Panel Specialists, we were able to give my client a new level of assurance while they were at the hospital.

This was just one instance. Marcus has helped connect my clients to Panel Specialists speedily multiple times since.”

I am very thankful that i get to know Vincent. His professional help to my clients is top notch. I had to seek his help countless times, and each time, his speed to reply to my whatapps query or phone call is immediate. He is always friendly and calm while understanding my clients’ medical situation.

His response has always been extremely prompt. He is very familiar with the different medical conditions and his network with his doctors is mind boggling.

Each of my client’s situation is unique and I recall how each and every time, he is able to suggest off the top of his head, the names of the doctors who will best be suitable for my clients, based on my clients’ gender and language preference.

Part of my role as a financial consultant is to ensure that my clients are well covered for their hospitalisation expenses. Having the assistance of Vincent allows me extend my professional value to my clients that they are also well taken care medically.

I had absolute trust in Vincent and having his help to take care of my clients give me total peace of mind, knowing that as my clients are in the very good hand of Vincent and his network of doctors!

This has definitely benefit me as a financial consultant as my clients are thankful of the prompt additional value that I can bring to them through the assistance of Vincent, and they had been referring clients to me too!”

“I am thankful to have known Marcus, there was a couple of occasions where I texted him to ask him about some medical /specialist enquiry and he was able to respond very swiftly. As I am someone who cannot stand inefficiency, Marcus proved to be a reliable medical partner to work with. The latest incident in June 2023 showed Marcus’ credibility when my client’s one month son was found to have bronchitis and needed immediate medical care. Public hospitals only left 8 bedder ward which my client didn’t want and was desperately looking for bed elsewhere in other hospitals.

Within 30 mins of me reaching out to Marcus, he managed to find a bed and a PD in a private hospital which my client was very thankful. Marcus had helped managed a stressful situation which me and my client were facing into something pleasant. Thank you Marcus.”

“I had a client who was worried for child’s sudden breathing difficulty. Due to uncertainties in claims for specialist, approached Marcus to assist. He assisted as soon as I provided him the required info, group chat with client, answered client queries, arranging with specialist with reference to client’s preference (location/time) where specialist is already ready on standby for client’s arrival.

Client was impressed with Marcus’ efficiency where he provided a thoroughly seamless concierge service. Happy client, happy agent!

Truly appreciate Marcus’ service where we do not need to be worried with all the process uncertainties. With him around, he basically helped one-up our trust and service with clients. Leave it all in his safe hands!”

“I had a client who was worried for child’s sudden breathing difficulty. Due to uncertainties in claims for specialist, approached Marcus to assist. He assisted as soon as I provided him the required info, group chat with client, answered client queries, arranging with specialist with reference to client’s preference (location/time) where specialist is already ready on standby for client’s arrival.

Client was impressed with Marcus’ efficiency where he provided a thoroughly seamless concierge service. Happy client, happy agent!

Truly appreciate Marcus’ service where we do not need to be worried with all the process uncertainties. With him around, he basically helped one-up our trust and service with clients. Leave it all in his safe hands!”

“Marcus is a very prompt and resourceful Medical partner to have to assist clients with hospitalisation services. Client managed to get a bed almost immediately after engaging Marcus, compared to waiting at A&E for more than 8 hours previously. Doctors recommended to clients were also professional and friendly to clients making the whole experience a pleasant one.

Definitely gave me confidence as an advisor on how to assist my clients in medical emergency situations knowing that Marcus is there to help.”

“Marcus has always been super responsive, even into the wee hours of the night and he’s been a HUGE help to me & my clients in getting them the best care as soon as possible!

Had a client who injured his knee during basketball at night and upon going to A&E at CGH, was unfortunately sent home with just an x-ray, some painkillers and an appointment for consult and MRI few days later! Since my client was in incredible pain, I turned to Marcus for help again as I knew he could expedite my client’s appointment with his connections to multiple panel specialists. We managed to secure a much earlier appointment slot and surgery, allowing my client to quickly recover and go back home to his family 🙂

Thank you so much again Marcus & Select Medicare for always pulling through for us and for caring for our clients just as much as we do!”

“I need 2 beds for my children upon touching down to SG today.” It was an urgent and critical request by my client who only had a couple of hrs of wifi service before she boarded the plane with her 1.5 and 3 year old.

Marcus, was introduced to me by my colleagues, whom then swiftly responded and get a hold of the situation. He has good knowledge of the requirements of our plans and manage to push through even when all the private hospitals are fully booked.

Thank you for going all out and putting my client’s interest as priority.

Definitely engage Select Medicare again!”

“Marcus provides excellent service in helping us to liaise with doctors for appointments and hospital admissions and his speed of response is remarkable!

Especially in my recent episode of getting a young toddler admitted, Marcus helped by recommending us a Pediatrician who could assess the young patient and arrange for admission immediately.

He provides great assurance and comfort to us and assists to provide a seamless process every time. He always follows up even after patient has recovered and I’m truly thankful for his service!”

“Normally when our Clients got medical issues, they need answers quick. Vincent is super responsive on that and he even responds late at night. My Client secured an appointment to see the doctor the next day and subsequently was scheduled for his procedure as well!

He even did the pre-authorisation for you so you don’t have to worry.

Vincent indeed provides a fuss free experience for my Clients as well as us advisers.”